In choosing a POS system you are also choosing a long-term relationship (hopefully your POS will last a long time). Like any long-term relationship it's always wise to think through who you are about to get in bed with for the next 7+
years. Here are a few items we think you should consider:
How long have they been in this business?
Performance POS was founded in 1959 as Pacific Cash Register and has been providing continuous service to the San Francisco area and beyond ever since the days of heavy clunky cash registers. The restaurant business is
difficult and sometimes newbies make a splash and then they're gone in two years or less. POS is the same way. It is much harder than outsiders realize and requires a serious commitment and a proven track record.
Have you been to their office?
You should go there. Take the tour. See if they even have an office. Do they have any visible employees? Will they allow you to meet the folks who will be installing, training or providing future support? Then come to ours and do
the same. You make the call.
How long have their own employees stuck around?
We all know that turnover in the customer service business is a great challenge for all of us. We all also know that when the company has really good products, insists on excellent service, and treats guests and employees in a
straightforward, ethical manner.... turnover is lower and employees tend to stick around. 33% of our employees have been here 10+ years, 75% have been with us 5+ years. None of our competitors are even close.
Do they only have ONE Product to sell you?
We are an independent company. We pick and choose the best hardware and software available on the market at varying price points in order to provide CHOICE and options for our clients. We believe in true consulting in order to
match the right client with the right product and budget FOR THEM. It always puzzles me when people who work for Mxxxxx or Axxxx do a consultation and then end up recommending that you buy the ONLY product that they are
allowed to sell. What were the odds?
Do they require you to buy THEIR brand of hardware?
Remember when the iPhone first came out and it seemed really cool? Remember that for a really long time you could only buy it running on AT&T. Didn't that suck? Yeah, me too. Choice and Competition among hardware vendors
to get picked leads to better functionality at better prices. OUR software choices are certified to run on ten or more brands of hardware..... workstations, printers, cash drawers, scanners, scales, etc. Choice is better for you. It really
What is the Total Cost of their system over FIVE or more Years?
Initial price is a big thing. We get it. We hope our initial price is the best out there. BUT what are THEY going to charge you for ongoing hardware and software support? Do they require expensive annual contracts? Are there
ongoing license fees? Hidden Fees? Our biggest competitors are both owned by public companies are legally required to disclose that their post installation service revenue represents more than 40% of their total revenue. Ours
runs 20%. Take the annual service costs... multiply by FIVE and then add the initial purchase price and you will arrive at the total cost of ownership over five years. We'll even put ours in writing. Will they?
What exactly happens when you call for Help?
We like high tech stuff. We also understand that high-tech can sometimes be the SOURCE of your frustration, and may in fact, be why you are calling us. So we decided to PAY for live, friendly NON-TECH people to actually answer
the phone when you call. No pressing 1 or talking to a machine or entering your account number (by the way...no one will ever ask you for an account number... we don't use them....your name will do just fine). Tell us who you are
and what is going on and we will get someone to help you asap. Not a machine or Siri; fake humans or starting live chat sessions. We think the old fashioned live chat works better. It costs more. Its better. Also, we're fun. That may
sound dumb, but life is hard enough without having to talk to dull people when you are having a tough day.
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100-A Pelican Way, San Rafael, CA 94901